Frequently Asked Questions

CNIT Solutions is one of the rare Research & Development technology companies in the MENA region, headquartered in the UAE. Founded in 2023 by a team with over 20 years of experience in IT R&D, enterprise project delivery, and solutions consulting, we develop proprietary enterprise software solutions including cybersecurity platforms, AI/ML systems, ERP solutions, and cloud infrastructure services.

Our headquarters is located in Dubai, UAE. We serve clients across the entire MENA region including UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Egypt, and Jordan, with the ability to support enterprises globally.

We serve a wide range of industries including Banking & Financial Services, Healthcare, Education, Government & Public Sector, Manufacturing, Retail & E-commerce, Oil & Gas, Telecommunications, and Real Estate. Our solutions are designed to address the unique challenges of each sector.

Unlike most IT companies in the region that resell third-party solutions, we are a true R&D company. Every product we offer—from Cyber X security platform to Be the Words AI analytics—was conceived, designed, and built in-house by our experienced team. This means we can customize solutions exactly to your needs and provide faster, more responsive support.

Cyber X is our flagship unified cybersecurity platform that integrates EDR (Endpoint Detection and Response), NDR (Network Detection and Response), SIEM (Security Information and Event Management), and SOAR (Security Orchestration, Automation and Response) capabilities into a single, cohesive solution. It provides 24/7 threat monitoring, automated incident response, and comprehensive security visibility.

IBS (Integrated Business Suite) is our comprehensive ERP solution designed for mid-to-large enterprises. It includes modules for Finance & Accounting, Human Resources, Supply Chain Management, Customer Relationship Management, Project Management, and Business Intelligence—all integrated seamlessly with Arabic language support and MENA-specific regulatory compliance.

Yes, we provide comprehensive cloud infrastructure services including Private Cloud deployment, Hybrid Cloud architecture, Cloud Migration services, and Managed Cloud operations. We partner with major hyperscalers (AWS, Azure, GCP) while also offering on-premise and sovereign cloud options for organizations with data residency requirements.

Absolutely. As an R&D company, customization is one of our core strengths. We work closely with clients to understand their unique requirements and can modify our existing products or develop entirely new solutions tailored to your specific business processes, compliance requirements, and integration needs.

We offer tiered support packages including 24/7 SOC monitoring for security products, dedicated account managers for enterprise clients, phone and email support, remote and on-site technical assistance, regular health checks and optimization reviews, and emergency response for critical issues. Our support team is based in the region and understands local business requirements.

Implementation timelines vary based on the solution complexity and your organization's size. A typical cybersecurity deployment takes 4-8 weeks, while a full ERP implementation can range from 3-12 months depending on the number of modules and customizations required. We provide detailed project plans and milestones during the discovery phase.

Yes, comprehensive training is included with all our implementations. We offer administrator training, end-user training, train-the-trainer programs, online documentation and video tutorials, and ongoing knowledge transfer sessions. Training can be conducted on-site or remotely based on your preference.

Post-implementation, we provide ongoing support based on your chosen service level. This includes system monitoring, regular updates and patches, performance optimization, quarterly business reviews, and continuous improvement recommendations. We view our client relationships as long-term partnerships, not one-time transactions.

Our pricing is flexible and depends on the solution, deployment model, and scope. We offer perpetual licenses, annual subscriptions, and consumption-based pricing depending on the product. Enterprise agreements with volume discounts are available for larger deployments. Contact our sales team for a detailed quote tailored to your requirements.

Yes, we offer Proof of Concept (POC) engagements for qualified prospects. This allows you to evaluate our solutions in your environment with your data before making a commitment. POCs typically run 2-4 weeks and include full technical support from our team.

Standard payment terms are Net 30 from invoice date. For larger implementations, we can structure milestone-based payments aligned with project deliverables. We accept bank transfers, corporate credit cards, and can accommodate various procurement processes including government tenders and RFPs.

No. We believe in transparent pricing. All costs including licenses, implementation services, training, and support are clearly outlined in our proposals. Any optional add-ons or customizations are quoted separately and require your explicit approval before proceeding.